Terms of Service

1. Acceptance of Terms

By registering or logging into RWA Connect 360 (“the platform”), you agree to be bound by these Terms of Service. If you do not agree, do not use the platform. These terms apply to all users including residents, RWA admins, and super admins.

2. Description of Service

RWA Connect 360 is a resident management platform for housing societies. It provides tools for resident registration, membership fee collection, expense tracking, announcements, and community administration. The platform is operated by and for the Residents Welfare Association of each registered society.

3. User Accounts

• You are responsible for maintaining the confidentiality of your login credentials.
• You must provide accurate and complete information during registration.
• You must notify the RWA Admin immediately if you suspect unauthorized use of your account.
• Accounts are non-transferable. Sharing your credentials with others is prohibited.

4. Resident Data and Consent

By registering, you consent to the collection and processing of your personal data as described in our Privacy Policy. This includes your name, contact details, unit information, identity proof documents, and fee payment history.

5. Admin Responsibilities

RWA Admin accounts carry elevated responsibilities:

• Admins must only approve residents who are genuine occupants of the society.
• Financial records entered must be accurate and complete.
• Admins must not use the platform to harass, discriminate, or misuse resident data.
• All admin actions are logged in an immutable audit trail for accountability.

6. Prohibited Use

You must not:

• Use the platform for any unlawful purpose
• Attempt to gain unauthorized access to other users' data
• Submit false or misleading information
• Interfere with or disrupt the platform's infrastructure
• Scrape, copy, or reproduce platform data without written consent

7. Intellectual Property

The RWA Connect 360 platform, including its design, code, and content, is proprietary. The resident data entered into the platform belongs to the respective society's RWA and its residents. No license to reproduce or distribute platform software is granted.

8. Limitation of Liability

To the maximum extent permitted by law, RWA Connect 360 is provided “as is” without warranty of any kind. We are not liable for any indirect, incidental, or consequential damages arising from use of the platform. Our total liability shall not exceed the amount paid by your society for the service in the preceding 12 months.

Statutory carve-out. Nothing in this clause limits or excludes our obligations or liability under the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019, or any other non-excludable statutory liability under Indian law.

9. Termination

The RWA Admin may deactivate a resident's account at any time. Your access to historical records after deactivation is subject to the data retention terms in the Privacy Policy. Misuse of admin privileges may result in immediate revocation of admin access.

You may also request deletion of your own account at any time under our Privacy Policy. Such deletion is subject to financial-record retention obligations under Indian law.

10. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana. The platform operates in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable RBI guidelines for digital payments.

For data-protection-specific grievances, the routes set out in our Privacy Policy (internal Grievance Officer → Data Protection Board of India → Telecom Disputes Settlement and Appellate Tribunal) apply in addition to the courts.

11. Changes to Terms

We will notify you in advance and request fresh consent before any material change to these terms. For non-material editorial fixes (typo corrections, link updates, clarifications), we will post the revised terms with an updated date. We do not treat continued use of the platform as deemed consent to a new version of these terms.