Terms of Service — RWA Connect 360

1. Acceptance of Terms

By registering or logging into RWA Connect 360 (“the platform”), you agree to be bound by these Terms of Service. If you do not agree, do not use the platform. These terms apply to all users including residents, RWA admins, and super admins.

2. Description of Service

RWA Connect 360 is a resident management platform for housing societies. It provides tools for resident registration, membership fee collection, expense tracking, announcements, and community administration. RWA Connect 360 is provided and operated by NAVARA TECH PRIVATE LIMITED (“we”, “us”). Each registered society's Residents Welfare Association manages its own society's records on the platform.

3. User Accounts

You are responsible for maintaining the confidentiality of your login credentials.
You must provide accurate and complete information during registration.
You must notify the RWA Admin immediately if you suspect unauthorized use of your account.
Accounts are non-transferable. Sharing your credentials with others is prohibited.

4. Resident Data and Consent

By registering, you consent to the collection and processing of your personal data as described in our Privacy Policy. This includes your name, contact details, unit information, identity proof documents, and fee payment history.

5. Admin Responsibilities

RWA Admin accounts carry elevated responsibilities:

Admins must only approve residents who are genuine occupants of the society.
Financial records entered must be accurate and complete.
Admins must not use the platform to harass, discriminate, or misuse resident data.
All admin actions are logged in an immutable audit trail for accountability.

6. Prohibited Use

You must not:

Use the platform for any unlawful purpose
Attempt to gain unauthorized access to other users' data
Submit false or misleading information
Interfere with or disrupt the platform's infrastructure
Scrape, copy, or reproduce platform data without written consent

7. Intellectual Property

The RWA Connect 360 platform, including its design, code, and content, is proprietary. The resident data entered into the platform belongs to the respective society's RWA and its residents. No license to reproduce or distribute platform software is granted.

8. Limitation of Liability

To the maximum extent permitted by law, RWA Connect 360 is provided “as is” without warranty of any kind. We are not liable for any indirect, incidental, or consequential damages arising from use of the platform. Our total liability shall not exceed the amount paid by your society for the service in the preceding 12 months.

Statutory carve-out. Nothing in this clause limits or excludes our obligations or liability under the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019, or any other non-excludable statutory liability under Indian law.

9. Termination

The RWA Admin may deactivate a resident's account at any time. Your access to historical records after deactivation is subject to the data retention terms in the Privacy Policy. Misuse of admin privileges may result in immediate revocation of admin access.

You may also request deletion of your own account at any time under our Privacy Policy. Such deletion is subject to financial-record retention obligations under Indian law.

10. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana. The platform operates in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable RBI guidelines for digital payments.

For data-protection-specific grievances, the routes set out in our Privacy Policy (internal Grievance Officer → Data Protection Board of India → Telecom Disputes Settlement and Appellate Tribunal) apply in addition to the courts.

11. Changes to Terms

We will notify you in advance and request fresh consent before any material change to these terms. For non-material editorial fixes (typo corrections, link updates, clarifications), we will post the revised terms with an updated date. We do not treat continued use of the platform as deemed consent to a new version of these terms.

12. When you are billed

Every society is billed on the 5th. On a monthly plan each bill covers one month, from one 5th to the next. On a yearly plan each bill covers a year, from one 5th to the same 5th a year later. Plans are monthly or yearly. A part of a month is always a bill of its own: it is never put on the same bill as a full month or a full year.

Your first bill. It covers the days from the day you start to the next 5th. We call this a part month. You pay only for those days.
A very short start. If you start a few days before the 5th, you get a small bill for those days, then the bill for your first full month (or year) on the 5th. The two bills come a few days apart.
After the free trial. If you set up automatic payment, your first bill starts on the day the trial ends. If you subscribe later, it starts on the day you subscribe.
If you paid on another day before. Your next bill covers the days from the end of your paid time to a 5th, the way a first bill does. After that, you pay on the 5th.
After a break. If your plan ran out more than 7 days ago and you subscribe again, your first bill covers the days from the day you subscribe to the next 5th.
Yearly plans. A yearly plan starts with a bill for the days from the day you start to the next 5th. On that 5th, the bill for the full year is made. For example, a plan that starts on 20 November 2026 has a bill for 20 November to 5 December 2026, then a bill for 5 December 2026 to 5 December 2027. After that, it is billed again on that 5th each year.
Coupons. A coupon for your first bill comes off a full month (a full year on a yearly plan), never off a part month. If a bill has only a part month, the coupon waits for a later bill.
A bill paid late. A bill you pay online keeps its own dates. A payment our team records for you (a bank transfer, cash or a UPI payment) also keeps the bill's dates if you paid within 7 days of the day the bill was owed, and before the bill's last day. Otherwise the old bill is closed and you do not owe it. A new bill is made instead. It covers the days from the day you paid to the next 5th. A bill only for a plan change is always owed as it is, however late it is paid.

Refunds and plan changes are covered in our Refund Policy.