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RWA Connect 360ConnectingCommunities

Add residents to your society

The ways residents get into your society on RWA Connect 360 — your joining link, Add Resident, an Excel import, or a flat transfer — and how to choose.

Updated

There are four ways to bring residents in. In every way, you approve them at the end, and nobody uses the app before that.

Way 1: share your joining link

Best for most residents, and the least work for you.

  1. Open Dashboard.
  2. Find the card Resident Registration Link and copy the link.
  3. Share it, for example in your society's WhatsApp group.

Residents open it and fill in a short form. They then show in Residents as Approval pending. Your society code is the last part of the link; you also find it as Society Code on your profile. What residents see is in join your society.

Way 2: add a resident yourself

Best for one or two people, or for someone who needs help with phones.

  1. Open Residents and press Add Resident.
  2. Type their Full Name, Mobile Number and Email.
  3. Choose Owner or Tenant under Ownership Type.
  4. Choose their flat under Which flat? If your society has no flat list yet, fill in Address Details instead.
  5. Press Send Invite.

You see "Resident invited. They'll receive an email to set their password, then you can approve." They show as Approval pending at once. You never set a password for anyone.

Way 3: import a list from Excel

Best when you already keep residents in a spreadsheet.

  1. Open Migration, or press Import on the Residents page.
  2. Press Download Template. Fill in one row per person: Full Name, Email, Mobile, Ownership Type (OWNER or TENANT) and Fee Status (PAID or PENDING for this period). The template's notes explain each column.
  3. Press Browse Files and choose your file, then press Validate & Preview.
  4. If you see Validation Errors, fix those rows and upload the file again.
  5. Press the Import button with the number of valid records.

Keep each file to 200 people or fewer — a bigger import does not go through. Each person gets a welcome email to create a password, and shows as Flat not chosen until they sign in and choose their flat. They then show as Approval pending.

Way 4: a flat changes hands

When a flat is sold or rented to someone already in Residents, open the profile of the person leaving and press Transfer flat. If the new holder had left your society before, they come back as Approval pending.

Which way should I use?

  • Residents who use WhatsApp: share the link (way 1).
  • One or two people: Add Resident (way 2).
  • A long list already in Excel: import it (way 3).
  • Someone you removed by mistake: do not add them again. Open their profile and press Reactivate resident.

Then approve them.

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